“ODP’s inclusion of citations for the information retrieved is a smart move, as we’ve seen with other implementations of generative AI that hallucinations can lead to bad information and poor customer outcomes. I expect we’ll
continue to see companies experiment with ways to use generative AI for both top-line growth and bottom-line impacts,” said Three Arc Advisory’s Meghan Anzelc, Ph.D. in today’s article, “Office Depot, OfficeMax to expand AI assistance in 900 stores,” published in the South Florida Business Journal.
Three Arc Advisory has spoken with other leading retailers about their plans for generative AI and the challenges that come with using large-language models (LLMs) to provide accurate and factual information.